FAQs

What Shipping Methods Are Available?

We offer free regular shipping on all domestic orders above Rs.1500 & international orders above Rs.20,000.

For more information, please visit our Shipping Policy page.

How Long Will It Take To Get My Package?

Orders usually ship within 1-3 days of placement for domestic and 5-7 days for international. In the event that the item(s) are being customized, please allow up to ten days for your order to ship. We cannot be held accountable for unforeseen weather conditions, custom clearance processes, and Courier Company caused delay delivery time.

For more information, please visit our Shipping Policy page.

Who Should I to Contact if I Have Any Queries?

In the case of any queries, please feel free to contact us at
hello@theglocaltrunk.com

For more information, please visit our Contact Us page.

Do You Ship Internationally?

We are able to ship internationally. The amount charged depends on your country of purchase and will be calculated at checkout. All orders over Rs.20,000 are applicable for free international shipping.

For more information, please visit our Shipping Policy page.

How Can I Return a Product?

If you are not satisfied with a product that you have purchased on THE GLOCAL TRUNK website, please fill the returns request form and send the product at your cost by courier within 7 days to our store address.

However, if the product reaches you damaged and broken, you may contact us immediately and we will organise a free return.

For more information, please visit our Returns and Exchanges page.

Do I Need An Account To Place An Order?

Yes you need an account to make a purchase. You can’t check out as a guest. We do strongly recommend creating an account instantly to keep your wish list in order and to gain member benefits.

THE GLOCAL TRUNK BENEFITS :

Track your orders and review past purchases
Save your address so you can shop even quicker next time
Manage your account details, address book and email preferences
To create an account, simply click on ‘SIGN IN’ and then ‘REGISTER NOW’ to fill in your details.

How Do I Place An Order?

Use the main category header links to help you find what you are looking for. Once you have found an item you wish to purchase, and click on the Add to Cart button on each item.

Review the items in your shopping bag by clicking the View Cart link at the top of the page. You can use the Remove from Cart link to delete items from your shopping bag.

Click on Checkout to complete your order.

What’s The Coupon Codes Policy?

All products on sale or using any discount code, are non-refundable/non-exchangable.

How Can I Cancel Or Change My Order?

To make any changes to your order, or to cancel your order – you may cancel the order from your My Accounts Page. Or please contact us care@theglocaltrunk.com within 24 hours of the order placed.Please note that once an order has been dispatched, it cannot be cancelled.

How Do I Track My Order?

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in under status.

Alternatively you can visit track your order here.

How Much Duty & Taxes Will I Have To Pay?

All orders ship from India. Any import duties and taxes are charged when the parcel reaches the destination country, must be paid by the recipient. We cannot estimate the value of duties and have no control over these charges as customs policies vary from country to country. If you have questions related to custom charges please contact your local customs office.

For all domestic orders (with India) taxes and duties have already been included in the product price.

For more information, please visit our Shipping Policy page.

What are TGT GROWTH BUYS?

We as a retail site want to share the love you give us. TGT Growth Buys is a platform for handmade accessories made by talented women artisans from. The Glocal Trunk encourages human empowerment and growth. All the funds collected through these products supports this miniscule effort by us and are channeled directly to the women artisans.

When Are THE GLOCAL TRUNK Sales?

Along side any discounts and promotions THE GLOCAL TRUNK may hold, we offer quarterly sales every year. To be notified as soon as our sale starts and of further reductions, please do subscribe to our newsletter at the bottom of this page.

All sale items will be delivered in basic packaging only, which does not include any gift packing.

All sales are final – they are neither refundable nor exchangeable.

I've Forgotten My Password. What Should I Do?

If you have forgotten your password, follow the Lost My Password instructions on the Sign In page to change and rest your password. For security reasons we are unable to send your password via email.

What Are My Gifting Options?

You can buy a GLOCAL GIFTS card in by following these steps:

Select GLOCAL GIFTS from the top navigation menu in the drop down followed by Gift Card.

All gift cards are emailed.

Choose the amount, enter the recipient’s name, include a personal message, and then add the gift card to your shopping bag.

You will be notified by email as soon as your gift card has been received.

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